JACOMINO does not offer any refunds because we offer our customers 100% custom clothing, not made to measure, not off the rack, not made to fit.
Due to the nature of custom clothing, there are no returns or refunds.
Any items not collected by the customer within 6 months after the ready email was sent will be considered abandoned. All abandoned items will be disposed of after the 6 months ends. JACOMINO is not responsible for refunds or remakes of abandoned items.
SHIPPING & DELIVERY
Customers garments are custom made and delivered within 4 weeks* via FedEx to the customers preferred showroom.
Customers are automatically alerted when their order is in the showroom via email and SMS. If a customer chooses to be alerted through alternate mediums (i.e. phone, alternate email) they must notify their Brand Stylist or our Corporate Office at 212-486-6387 or [email protected].
JACOMINO customers are responsible for any shipping charges if they wish to have their garments shipped to them.
JACOMINO does ship internationally and the consumer will be notified of any shipping charges before any shipments are sent out.
$15 within the continental United States
$50 to Hawaii and Alaska
Delivered Within 4 Weeks*
JACOMINO garments are bespoke and delivered to our showroom within 4 weeks (Orders placed during the Black Friday and Cyber Monday may take up to 6-8 weeks due to an increase in orders.)
Customers will be responsible for any shipping charges outside of the United States, if they choose to have us ship something internationally.
CREDIT CARD SECURITY
All prices are in US Dollars.
JACOMINO takes many active steps to ensure the absolute safety of your credit card and personal information. We process all credit cards via a fully secured and reputable third party payment processor and do NOT keep full credit card information on record.
All orders must be paid in full in order for them to be processed.
In order to build a customers measurement profile, the customer must book an appointment with their preferred showroom location. JACOMINO takes a total of 18 measurements and the process takes about 10 minutes, depending on the customer.
For a minimum spend of $1,000 USD, JACOMINO offers individual appointments in the comfort of your own home, office, and/or hotel room. The $1,000 USD minimum spend can be waived if there is a group of 5 or more individuals committed to purchase at one set location.
JACOMINO Bespoke will handle any required alterations during your first fitting and/or within 21 days of the day you pick up your product from your preferred showroom. Alterations will be done at no additional cost to the customer only the first time. If the customer wishes additional alterations after that, it will be at an additional cost to the customer.
Buy 1 get 2nd 50% vouchers does not include free alterations on the basic shirt fabrics and supering 120 suiting fabrics, if the customer upgrades to premium fabrics then the first alteration is on the house.
Due to the fact that the human body fluctuates in weight, we urge all customers to pick-up their product within these 30 days.
Any alterations done to the garments by an outside tailor will void our alteration/remake policy.